FAQs
Do you ever use subcontractors to complete work?
No, absolutely not.
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Do you provide free estimates?
Yes, absolutely. We provide on-site free estimates.
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Can I see and feel the windows, doors and other products you install before I purchase them?
Yes, absolutely. We encourage you to visit our spacious and comfortable showroom to see the variety and quality of the products we install. For directions to our showroom please visit our “Contact Us” page.
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What kind of windows, doors and exterior building products (siding, soffit, fascia, etc) do you use?
We use Gentek Building Supplies for our windows, doors and exterior building products. We select Gentek exterior building products for their genuine value and quality along with their lifetime product warranty.
Gentek windows and doors are ENERGY STAR-qualified and Gentek is an approved Canadian Window Wise replacement window manufacturer.
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What kind of warranty do these products have?
Gentek products are backed by some of the most comprehensive warranties in the industry – written lifetime warranty on all doors and windows. More than just a piece of paper, it's a genuine pledge that Gentek exterior building products will provide lasting beauty and protection for your home.
Visit Gentek Warranties for complete details on all their products.
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Why is it important to install ENERGY STAR-qualified windows, doors and skylights?
To improve energy efficiency and save money. ENERGY STAR-qualified windows, doors, and skylights save you energy and money, increase the comfort of your home, and protect your valuable possessions from sun damage. They are also better for the environment because lowering your energy use means less air pollution from power plants.
For more information about the Canadian ENERGY STAR program, please visit http://oee.nrcan.gc.ca/residential/energystar-portal.cfm
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Where can I find more information about how to select energy efficient windows and doors and the styles that are available?
View an informative video called Sill to Sash: A Complete Guide to Windows and Doors.
Click to view a printed Window Style Guide
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Can I replace my old windows with different styles or types?
Certainly, since replacement windows are custom-built and made to measure you can choose a new style for an existing opening. We can discuss the type of window that best complements your home's natural design. No matter what style or combination of styles you choose we custom-manufacture your replacement windows for you.
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Do new vinyl or aluminum windows require a lot of maintenance?
No, they are maintenance free.
Because our frames and sashes are made of vinyl or aluminum, you can say goodbye to painting and caulking. Gentek windows won't stick, and you don't have to remove storm windows in order to clean them. In fact, you can clean your windows from inside your home with tilt and turn options. An occasional wipe with a damp cloth will keep your windows looking like new for years to come.
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Will replacing my windows and doors add to the resale value of my house?
Without a doubt, new windows and doors will add significant value to your home. Custom replacement windows and doors will add curb appeal, low maintenance and energy-efficiency to your home, giving you an edge over other homes for sale in your area.
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I have heard about a government rebate program. What is this program and how much can you save?
You can receive up to $5,000 in rebates for home energy improvements.
Ontario Home Energy Savings Program - awards homeowners with helping to pay for a Home Energy Audit and with rebates of up to $5,000 for home energy
improvements.
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